Returns & Exchanges
At Rastelli's, we stand behind the quality of our premium meats and seafood; if you are not completely satisfied with your order, please contact us within 30 days of delivery for a resolution.
Contact Support
Reach out to our customer experience team via email or phone with your order number and details regarding the issue with your shipment.
Provide Documentation
To help us improve, please share photos of the product and packaging if there was damage during transit or a quality concern.
Review Process
Our team will review your request within 24-48 business hours to determine eligibility for a replacement or a refund to your original payment method.
Resolution Delivery
Once approved, your replacement order will be prioritized for shipment, or your refund will be processed and typically appears in 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing