Frequently Asked Questions
Everything you need to know about our premium meat and seafood delivery.
How is my order shipped to ensure freshness?
All orders are packed in eco-friendly insulated coolers with dry ice to ensure your products stay frozen or chilled at safe temperatures during transit.
Can I track my delivery status?
Yes, once your order ships, you will receive an email with a tracking number so you can monitor your package's journey to your doorstep.
Where does Rastelli's source its meat from?
We source our products from trusted family farms and sustainable fisheries that meet our strict standards for quality, antibiotic-free practices, and ethical sourcing.
What is your return or refund policy?
We stand by the quality of our products with a 100% satisfaction guarantee. If you are not happy with your order, please contact our customer service team within 21 days for a resolution.
Do you offer subscription plans?
Yes, you can choose to subscribe to your favorite items and save 5% on every order. You can easily manage, skip, or cancel your subscription at any time through your account.
How should I thaw and store my products?
Most of our products are vacuum-sealed for freshness. We recommend thawing them in the refrigerator overnight; once thawed, they should be consumed within 3-5 days.